Hanasaku Iroha Ohana Matsumae is a sixteen-year-old girl with no purpose or direction in life. One day, however, she gets the chance to reinvent herself when her mother and her boyfriend do a moonlight flit to escape his debts. Left alone, Ohana goes to live with her estranged grandmother, but when she arrives she finds herself forced to work at the family’s hot spring resort, the Kissui Inn. With her grandmother considering her nothing more than an employee and a roommate who hates her, Ohana’s happy dream of a new life soon turns into a nightmare. Now the wide-eyed girl must learn the value of hard work as she attempts to make friends and familiarise herself with life at the resort.